PRIVACY POLICY

Effective Date: September 23, 2024

At Transformation Transportation, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By accessing our website or using our services, you agree to this Privacy Policy.

Information We Collect

We collect the following types of information to provide our services and improve your experience:

  • Personal Information: This includes details such as your name, email address, phone number, and mailing address that you provide when booking a consultation or filling out a form.

  • Passenger Information: Specific details about the passenger, including medical or behavioral information necessary to provide safe and customized transportation services.

  • Payment Information: Billing details, such as credit card information, that you provide for service payments. We use secure third-party services to process these transactions.

  • Automatically Collected Information: Non-personal data such as your IP address, browser type, and website usage patterns, collected through cookies or other tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: To facilitate your transportation needs, including scheduling rides, confirming services, and providing personalized care for passengers.

  • Communication: To respond to inquiries, send service updates, and provide important information about your scheduled transportation services.

  • Billing and Payments: To process payments and manage your account for ongoing transportation services.

  • Improvement of Services: To enhance our website and services by analyzing user behavior and preferences.

  • Legal Compliance: To comply with any legal obligations, enforce our Terms of Service, and protect the rights, property, or safety of Transformation Transportation, our clients, or others.

How We Protect Your Information

We take your privacy seriously and implement various security measures to protect your personal information:

  • Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.

  • Access Control: Personal information is only accessible to authorized employees who need the data to perform their job functions.

  • Third-Party Security: We use trusted third-party services for payment processing and data storage, ensuring they follow stringent security protocols.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, conducting business, or providing transportation services. These providers are obligated to maintain the confidentiality of your data.

  • Legal Requirements: We may disclose your information if required to do so by law, or to comply with a legal process, protect against fraud, or enforce our agreements.

Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access and Correction: You can request access to or correction of the personal information we hold about you by contacting us directly.

  • Opt-Out: You can opt-out of receiving marketing or non-essential communications by following the unsubscribe instructions in emails or contacting us.

  • Data Deletion: You may request the deletion of your personal information from our records, subject to legal and contractual obligations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather information about how visitors use our site. Cookies are small text files stored on your device that help us analyze website traffic, remember preferences, and improve website performance.

  • Cookie Preferences: You can control the use of cookies through your browser settings, allowing you to delete or disable them if you choose. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. Transformation Transportation is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for families, and we do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy.